Customer Stories

TableSolution helps restaurants in all categories achieve outstanding success, from hotel dining to rooftop beer gardens. Discover how you can adopt TableSolution's best practices to deliver a new standard of customer service.

ブラッスリー ギョラン

公式ホームページを最大活用しグルメサイトにかかる費用を削減、顧客情報もお店の資産に

  • サポート担当者の提案で改良を実施し、ネット予約の半数がTableCheck経由に
  • 7名様以上はクレカ入力を必須にすることで、ドタキャン&無断キャンセルの抑止に
  • 食材発注のたびに手作業で計算していたコース集計は、ボタン1つでレポート印刷

Category

フレンチ

ANAインターコンチネンタルホテル東京【前編】

自由自在に作り上げる理想のオペレーション、お客様の満足度アップと現場の業務効率化を同時に実現

  • 急なプロモーションやテーブル移動などお店ごとの要望にいつでも自在に対応可能
  • グルメサイト予約の管理にかかっていた時間を約12の1に大幅削減
  • 自社ネット予約の活用で‌電話予約では叶わない複数予約の同時受付を実現

Restaurants

カスケイドカフェ、ピエール・ガニェール、雲海など

Category

ホテル

ANAインターコンチネンタルホテル東京【後編】

グルメサイト管理にかかる時間を12分の1に、現場を熟知したサポート体制で自社ネット予約の活用も促進

  • 現場を熟知し共に考える安心のサポート体制がさらなるシステム活用を促進
  • ペーパーレスの予約管理を実現した結果、全てのレストランが当日予約に対応
  • 全レストランの空席状況をどこからでも確認可能、スピーディな対応で顧客満足度をアップ

Restaurants

カスケイドカフェ、ピエール・ガニェール、雲海など

Category

ホテル

Craft Beer & Chicago Pizza DevilCraft

ネット予約ゼロから8割超へ、お客様の電話ストレスとお店の電話負担の削減を同時に実現したシステム導入

  • 当日予約以外はすべてネット予約へ誘導し、ネット予約ゼロから8割超を実現
  • 「みせばん」とネット予約の2段構えで、オープン前の取りこぼしを回避
  • お客様のスマホの設定言語に合わせて、自動で16ヶ国語に言語対応

Restaurants

デビルクラフト神田、五反田、浜松町

Category

ビアバー

神戸北野ホテル

自動応答「みせばん」が叶える温かいおもてなし、電話対応を半減させ目の前のお客様へ専念できるオペレーションを確立

  • お客様側の“電話の繋がらないストレス”を軽減しつつ、取りこぼしを防止
  • マルチデバイスで「どこからでも」操作できるので、別部門スタッフも予約を受付
  • 来店回数、記念日、好みなど様々なきっかけからピンポイントな顧客検索を実現

Restaurants

神戸北野ホテル

Category

ホテル(国内)

KURAND SAKE MARKET

導入1ヶ月で無断キャンセルを30%削減、電話の取りこぼし防止や回転率UPの施策も実現

  • 団体予約や海外からの予約など、ピンポイントな無断キャンセル対策を実現
  • 予約確認メールやSMSの自動送信で、予約確認作業を大幅に軽減
  • 満席時にはネット上でも姉妹店・系列店を自動でおすすめ

Restaurants

KURAND SAKE MARKET

Category

日本酒専門店

伊勢すえよし

キャンセルプロテクションが無断キャンセルの不安や対策の手間を解決、仮予約の解消で月間30件超の予約増を実現

  • 無断キャンセル抑止&もしもの時にはキャンセル料の請求が可能に
  • 多言語対応で外国人ゲストの予約も手間なく安心受付
  • 手帳やメモでバラバラに管理していた顧客情報を一元化

Restaurants

伊勢すえよし

Category

和食

Higashiyama Garden

“Our business model differs from other restaurants, but TableSolution has found a way to cater to our unique needs.”

  • Digitized all information making information accessible anywhere anytime
  • Consolidated both restaurant and bridal reservations in one place
  • Prepare and strategize when reservations are made

Restaurants

Higashiyama Garden, THE STYLE restaurant SORA

Category

Restaurant, Wedding Venue

New Otani: View & Dining The Sky

“Online reservation made it possible for customers to book 24/7”

  • Online reservation system allows guests to reserve 24/7
  • Collect and analyze customer data for marketing and promotional purposes
  • Digitized customer information can be shared across stores

Restaurants

VIEW & DINING THE Sky

Category

Buffet

le sputnik

“They have everything we need for both CRM and online reservation, and it can be customized to fit our operation.”

  • Online reservation allows staff to focus on serving in store customers rather than taking reservations
  • Customer visit history and preferences recorded allowing chef to create tailored, unrepeated menus
  • Multilingual support reduces communications problems during reservation

Restaurants

le sputnik

Category

French restaurant

Jillion Co.

TableSolution really listens to our desires and needs and quickly turn them into reality. That’s why I decided to work with them.

  • SMS reservation reminders sent to customers to reduce loss of sales
  • CTI allows staff to identify caller instantly
  • POS integration automatically documents customer order history and spending

Restaurants

Taishu Bistro Jill, Taishu Bistro Ni Jill, Sakaba Shinatora, etc.

Category

Bistro

Zetton Beer Gardens

“TableSolution has the perfect online reservation system, our booking ration has increased by 20%, and seating utilization is 1.5 times higher!”

  • Flexible customization enables a smooth end-to-end diner experience
  • Automatic seating features reduce staff’s workload
  • Speedy development and implementation reduces inconveniences for staff and customers

Restaurants

Aloha Table BBQ Beer Garden, Jinnanken Beer Garden, The Bund Beer Garden

Category

Beer Garden

HUGE

Uses TableSolution to automate customer recognition during phone calls and increase engagement.

  • Online reservation rate doubled from 20% to 40% of total.
  • SMS reminders have reduced customer cancellation risk.
  • Phone integration allows instant recognition of customer and visit history.
  • Search and filter customer data to accurately target marketing communication.

Restaurants

Hacienda del Cielo, Restaurant Dazzle, Rigoletto

Category

Mexican, Italian, Japanese

EVER BREW

Switched from a third-party system in order to "attack the market," acquire new customers, and increase bookings.

  • Easy reservation user interface to reduce error and opportunity loss.
  • Dinner bookings after 8:30 have doubled.
  • Optimize table allocation using fine-grained seating rules.
  • Acquire international customer bookings using full 8-language support.

Restaurants

Delirium Cafe Tokyo, Belge Aube, Brasserie St. Bernardus

Category

Belgian Beer Bar & Dining

Baycrew's Group

Greatly increased booking rate while simultaneously replacing phone-based and manual labor with online reservations.

  • Replaced phone answering with online booking and automated phone booking (Miseban).
  • Seated 18,303 customers in 3 months via online booking.
  • Achieved 311% booking increase using only online reservations.
  • Restaurant doubles seating capacity in the next year, given its demonstrated success with TableSolution.

Restaurants

The Rooftop, Farmshop

Category

Beer Garden

Zetton

Dramatically cut workload to handle reservations from third-party media sites, using TableSolution's aggregation technology.

  • Cut costs in half by switching to TableSolution.
  • Reduced daily work burden by utilizing TableSolution's reservation aggregation features not available elsewhere.
  • Evaluated several reservation systems and chose TableSolution for its best-in-class feature support.
  • Realized a smooth migration to TableSolution from the previous system.

Restaurants

Grigio la tavola, Jinnanken

Category

Italian

TableSolution CEO

TableSolution is the dining experience breakthrough your customers have been waiting for.

  • TableSolution was built via the feedback of hundreds of restaurants.
  • Delivering a continually improving app via the cloud.
  • Making the "Best Dining Experience" into reality.

GET IN TOUCH WITH US

Not a restaurant? Please contact us here.

(Read)

Thank You for Contacting Us

We have received your contact request.
A representative will respond to you shortly.